Rewards: What type of surfaces it can attach to?
The 3M adhesive can be attached to most phone and casing surfaces. We tested it on different phones and casings and found that the adhesion force may varies, but generally sufficient for the stand to function as intended. For quick reference: a) Very strong bond: Hard plastic in general, TPU, silicon, metal, glass. b) Sufficient strong bond: Matte surface finish (for example, iPhone 11/12 Pro/Pro Max). c) Caution: for use on leather as the adhesive tends to bond with the surface and may risk partially peel of the leather during stand removal. d) Not recommended: Will not work on fabric material or uneven surfaces.
Regardless of the surfaces, it is very important to apply a moderate pressure for 10 - 15 seconds when attaching the adhesive, and let it sits for 2 hours before start using it.
Last updated: May 05, 2021 13:02
Rewards: How to select the color I want?
After the Kickstarter ends we will send you a survey where we will gather information like your shipping address, preferred color, etc.
Last updated: May 05, 2021 13:06
Rewards: Can I change my reward?
Yes, you can change your reward at any time while the Kickstarter campaign is live. You just click the button that say “Manage My Pledge”. Then you will be taken through a process to change your reward.
Last updated: May 05, 2021 13:06
Shipping: How much is the shipping fee?
Shipping is a standard flat fee of AUD $10 for Australia, US, UK, and AUD $10-18 for the rest of the world. There is no added shipping fee for any additional item you add to your reward.
Last updated: May 05, 2021 13:06
Shipping: How to enter my shipping address?
After the Kickstarter ends we will send you a survey where we will gather information like your shipping address, preferred color, etc.
Last updated: May 05, 2021 13:06
Shipping: When will I receive my Maco Wing?
Our estimated delivery time frame is November - December 2021.
Last updated: May 05, 2021 13:06
Shipping: What if I miss my package delivery?
If our shipping carrier attempts delivery to you and the package returns to our warehouse (either because you’re not there, the wrong address was provided, or you moved without telling us), it will be the buyer’s responsibility to pay the shipping fee to reship the order. When you receive your tracking number, please keep an eye out for the package.
Last updated: May 05, 2021 13:06
Return: What is your refund / return policy?
Unfortunately, we do not offer refunds or returns on items received as Kickstarter rewards. The items you receive after making a pledge is not a purchase but are referred to as ‘rewards’. The item is more of a gift to you as a sign of our appreciation to you for supporting our campaign and business. If the item/s you received is faulty, we are more than happy to send a replacement item/part, and we do have a two-year warranty on all our products.
Last updated: May 05, 2021 13:06
I have another questions?
Please message us directly through Kickstarter or via our email: [email protected], we’d be more than happy to answer any questions.
Last updated: May 05, 2021 13:06
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.